FAQ

Frequently Asked Questions

Do you really offer free shipping?

Yes. Every order ships free, worldwide, with no minimum order and no hidden fees at checkout.

How long does delivery take?

Orders are processed within 1–3 business days. Delivery usually takes 7–20 business days after processing, depending on your country.

Will I get a tracking number?

Yes. As soon as your order ships, we email you a tracking number so you can follow your package.

Which countries do you ship to?

We ship to almost every country in the world. If your country is available at checkout, we deliver there — for free.

What is your return policy?

You have 30 days from delivery to request a return or refund. If an item arrives damaged, defective or incorrect, we send a free replacement or a full refund — you pay nothing. See our Refund Policy for details.

Can I cancel or change my order?

Yes, within 12 hours of purchase, before your order is processed. Just email us with your order number.

Which payment methods do you accept?

All major credit and debit cards, Shop Pay, Apple Pay, Google Pay and PayPal (options shown at checkout).

Is my payment secure?

Yes. Checkout is processed securely by Shopify. We never see or store your card details.

How do I choose the right size?

Check the size options on each product page and measure your pet before ordering. If you are unsure, contact us — we are happy to help.

How can I contact you?

Email support@propawpet.com or call +1 (367) 608-0175. We reply within 24–48 hours, Monday to Friday.